Our Return & Refund Policy

Due to the perishable nature of fresh flowers, we cannot accept returns of floral arrangements once they have been delivered. However, if you receive an arrangement that is damaged, incorrect, or does not meet the quality standards of Qualityoumodern, please contact us within 24 hours of delivery.

If you receive a floral arrangement that is damaged, wilted, or significantly different from what was ordered, please contact us immediately. We will work with you to resolve the issue, which may include replacement, credit, or refund, depending on the circumstances.

Orders may be cancelled up to 24 hours before the scheduled delivery date. Cancellations made within 24 hours of delivery may be subject to a cancellation fee. Custom orders or special arrangements may have different cancellation terms, which will be communicated at the time of order.

If a refund is approved, it will be processed to the original payment method within 5-10 business days. Refunds are issued for the product cost only; delivery fees are non-refundable unless the delivery was our error.

To initiate a return or discuss a quality issue, please contact us at info@qualityoumodern.cv or call us at +1 (407) 111-1024. Please have your order number ready when contacting us.

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact us, and we will work with you to find a fair solution. Our goal at Qualityoumodern is to ensure your complete satisfaction.